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By 1965, the company had expanded its services to include cleaning and installing carpets and drapes. In 2003, the company was sold and it changed its name to Empire Today.
The company operates a chain of flooring and drapery service, which includes the installation of carpet, hardwood flooring, and window treatments.
It was supposed to be a manager, because I already talked to a supervisor, & of course it wasn’t! It was supposed to be a good quality carpet & it looks ABSOLUTELY HORRIBLE!
It’s snagged everywhere & the seams are all coming up & there’s patches of carpet missing there.
Answer 1: The phone number for Empire Today is (800) 588-2300. Answer 2: The CEO of Empire Today is Keith Weinberger. Answer 3: Empire Today was founded by Seymour Cohen in 1959.
Your customer service or whoever handles your complaints is HORRIBLE!
The supervisor, who said his name was Saul, got on the phone & gave me my THIRD reference number & said it would be sent to a manager & “escalated” & promised I would receive a call back by the following evening. Then today I get a call & was told I’d have to pay for a serviceman to come out & depending what he does I might have to pay more!!!!
I told the girl well I don’t have right now & she quickly said that’s fine just call back when you can.
This is totally unacceptable the way this was handled……what a joke!!
There is no way I should have to pay a dime for someone to come out to my house to tell me there’s some kind of defect with this carpet to look as bad as it does!
My first phone call I was told I would be given a call back in 2-3 days later.